Shipping Policy
General Shipping Policy
Shipping Options
USPS Priority – service could take 1-3 business days for delivery
USPS Ground- service could take 2-8 business days for delivery
Delivery Time
For US Orders: Normally takes 2-7 business days
Shipping Policies
All delivery times are estimated from the time your order leaves to be shipped
Domestic Orders
The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified. So please verify you enter the correct address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We can not be responsible for goods delivered to the wrong address. If you happen to catch that you entered the wrong address you can email us at paulasgiftedhands@gmail.com with the correct shipping address before your order is shipped. Once shipped we will not be responsible for the wrong address.
Please allow 3 business days to process your order, all orders processed after 5 pm will be considered next business day order (except holidays and weekends). Shipping is usually 2-3 business days. Orders submitted on weekends will process that next 2 business days.
All packages, unless otherwise stipulated, once processed, are shipped via United States Postal Service First Class or Priority Mail (3-5 day service, not guaranteed). This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center.
Incorrect Shipping Information
If a package is returned to Paula's Gifted Hands LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. Paula's Gifted Hands LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Lost or Stolen Packages
Paula's Gifted Hands LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Paula's Gifted Hands LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
DAMAGED PRODUCT AND INCORRECT ORDERS
If an order was placed that you feel was processed or filled incorrectly, you must contact us by email within 10 days of placing your order.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Items not in Stock
We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may go on back order. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of an order, we will send out all available items and place the remainder as a back-order, to be shipped as soon as possible with no extra shipping charges to you.
Refund and Money Back Guarantee
Paula's Gifted Hands LLC stands behind the products we sell. If there is any discrepancy with your order please contact us via email by the next business day. Once an order has been shipped it cannot be changed or cancelled.